Troubleshooting Guide
Overview
This comprehensive troubleshooting guide covers common issues, debugging procedures, and resolution strategies for the JobHive platform. It’s organized by system component and includes both technical and operational troubleshooting scenarios.Quick Reference - Common Issues
Emergency Response Checklist
Application Issues
Django Application Problems
High Response Times
Symptoms:- API endpoints taking > 2 seconds to respond
- Users reporting slow page loads
- DataDog showing elevated response times
- Database Connection Pool Exhaustion
- N+1 Query Problems
- Cache Misses
Authentication Issues
Symptoms:- Users unable to log in
- JWT token validation failures
- “Unauthorized” errors on API calls
- Token Expiration Issues
- Clock Synchronization
- Secret Key Issues
AI Service Issues
Sentiment Analysis Failures
Symptoms:- Sentiment scores not updating during interviews
- AI analysis timing out
- Inconsistent or null sentiment results
- Model Loading Issues
- Memory Issues
- API Rate Limiting
Skill Assessment Errors
Symptoms:- Skill scores not calculated
- Missing skill assessments in completed interviews
- Inconsistent skill scoring
- Missing Skill Data
- Transcript Processing Issues
Database Issues
PostgreSQL Performance Problems
Slow Query Performance
Investigation:- Missing Indexes
- Query Optimization
Connection Pool Issues
Symptoms:- “Too many connections” errors
- Connection timeouts
- Intermittent database connectivity
- Connection Pool Configuration
- Connection Leak Detection
Redis Cache Issues
Cache Connection Problems
Symptoms:- Redis connection timeouts
- Cache misses despite data being present
- Inconsistent caching behavior
- Connection Pool Configuration
- Cache Key Management
Infrastructure Issues
AWS Service Problems
ECS Task Failures
Symptoms:- Tasks stopping unexpectedly
- Health check failures
- Unable to place tasks
- Memory/CPU Limits
- Health Check Issues
Load Balancer Issues
Symptoms:- 502/503 errors from load balancer
- Uneven traffic distribution
- Health check failures
- Health Check Configuration
- Connection Draining
Networking Issues
DNS Resolution Problems
Investigation:- DNS Cache Issues
- Security Group Configuration
Monitoring and Alerting Issues
DataDog Integration Problems
Missing Metrics
Investigation:- Agent Configuration
- Metric Tagging Issues
Log Aggregation Issues
Missing Log Entries
Investigation:- Log File Permissions
- Log Format Issues
Performance Debugging
Memory Issues
Memory Leaks
Investigation:- Object Lifecycle Management
- QuerySet Optimization
CPU Performance Issues
High CPU Usage
Investigation:- Algorithm Optimization
- Async Processing
Deployment Issues
Deployment Failures
CI/CD Pipeline Failures
Investigation:- Build Issues
- Deployment Rollback
Configuration Issues
Environment Variables
Investigation:- Secret Management
- Configuration Validation
Emergency Procedures
System Recovery
Database Recovery
Application Recovery
Incident Response Checklist
-
Assess Impact
- Check system status dashboard
- Verify user impact and scope
- Determine severity level
-
Immediate Actions
- Notify team via Slack/PagerDuty
- Begin incident documentation
- Start resolution timer
-
Investigation
- Check recent deployments
- Review error logs and metrics
- Identify root cause
-
Resolution
- Implement fix or rollback
- Verify system restoration
- Monitor for regression
-
Post-Incident
- Update status page
- Conduct post-mortem
- Document lessons learned
