Skip to main content

Troubleshooting Guide

Overview

This comprehensive troubleshooting guide covers common issues, debugging procedures, and resolution strategies for the JobHive platform. It’s organized by system component and includes both technical and operational troubleshooting scenarios.

Quick Reference - Common Issues

Emergency Response Checklist

Application Issues

Django Application Problems

High Response Times

Symptoms:
  • API endpoints taking > 2 seconds to respond
  • Users reporting slow page loads
  • DataDog showing elevated response times
Investigation Steps:
Common Causes & Solutions:
  1. Database Connection Pool Exhaustion
  1. N+1 Query Problems
  1. Cache Misses

Authentication Issues

Symptoms:
  • Users unable to log in
  • JWT token validation failures
  • “Unauthorized” errors on API calls
Investigation Steps:
Common Solutions:
  1. Token Expiration Issues
  1. Clock Synchronization
  1. Secret Key Issues

AI Service Issues

Sentiment Analysis Failures

Symptoms:
  • Sentiment scores not updating during interviews
  • AI analysis timing out
  • Inconsistent or null sentiment results
Investigation Steps:
Common Solutions:
  1. Model Loading Issues
  1. Memory Issues
  1. API Rate Limiting

Skill Assessment Errors

Symptoms:
  • Skill scores not calculated
  • Missing skill assessments in completed interviews
  • Inconsistent skill scoring
Debugging Steps:
Solutions:
  1. Missing Skill Data
  1. Transcript Processing Issues

Database Issues

PostgreSQL Performance Problems

Slow Query Performance

Investigation:
Solutions:
  1. Missing Indexes
  1. Query Optimization

Connection Pool Issues

Symptoms:
  • “Too many connections” errors
  • Connection timeouts
  • Intermittent database connectivity
Investigation:
Solutions:
  1. Connection Pool Configuration
  1. Connection Leak Detection

Redis Cache Issues

Cache Connection Problems

Symptoms:
  • Redis connection timeouts
  • Cache misses despite data being present
  • Inconsistent caching behavior
Investigation:
Solutions:
  1. Connection Pool Configuration
  1. Cache Key Management

Infrastructure Issues

AWS Service Problems

ECS Task Failures

Symptoms:
  • Tasks stopping unexpectedly
  • Health check failures
  • Unable to place tasks
Investigation:
Solutions:
  1. Memory/CPU Limits
  1. Health Check Issues

Load Balancer Issues

Symptoms:
  • 502/503 errors from load balancer
  • Uneven traffic distribution
  • Health check failures
Investigation:
Solutions:
  1. Health Check Configuration
  1. Connection Draining

Networking Issues

DNS Resolution Problems

Investigation:
Solutions:
  1. DNS Cache Issues
  1. Security Group Configuration

Monitoring and Alerting Issues

DataDog Integration Problems

Missing Metrics

Investigation:
Solutions:
  1. Agent Configuration
  1. Metric Tagging Issues

Log Aggregation Issues

Missing Log Entries

Investigation:
Solutions:
  1. Log File Permissions
  1. Log Format Issues

Performance Debugging

Memory Issues

Memory Leaks

Investigation:
Solutions:
  1. Object Lifecycle Management
  1. QuerySet Optimization

CPU Performance Issues

High CPU Usage

Investigation:
Solutions:
  1. Algorithm Optimization
  1. Async Processing

Deployment Issues

Deployment Failures

CI/CD Pipeline Failures

Investigation:
Solutions:
  1. Build Issues
  1. Deployment Rollback

Configuration Issues

Environment Variables

Investigation:
Solutions:
  1. Secret Management
  1. Configuration Validation

Emergency Procedures

System Recovery

Database Recovery

Application Recovery

Incident Response Checklist

  1. Assess Impact
    • Check system status dashboard
    • Verify user impact and scope
    • Determine severity level
  2. Immediate Actions
    • Notify team via Slack/PagerDuty
    • Begin incident documentation
    • Start resolution timer
  3. Investigation
    • Check recent deployments
    • Review error logs and metrics
    • Identify root cause
  4. Resolution
    • Implement fix or rollback
    • Verify system restoration
    • Monitor for regression
  5. Post-Incident
    • Update status page
    • Conduct post-mortem
    • Document lessons learned
This troubleshooting guide provides comprehensive coverage of common issues and their resolutions, enabling rapid problem identification and system recovery.